Contact Us

At Volkswagen Finance Private Limited we are committed to helping you meet all your Car financing needs to the best of our ability. Nothing is more important to us, than to ensure that valued customers like you are completely satisfied with our service.

Please voice your queries, feedback or complaints about our products or services through any of the below options.

1. Call our Customer Service Helpline on +91-022-48904782

(Customer Care number functions from 11:00 A.M. to 04:00 P.M. from Monday to Friday excluding Public Holidays)

2. Email us at: Customerfirst.India@vwfs.com

3. Write to us at the below mentioned address:

Volkswagen Finance Private Limited

Building 4, North Wing, 4th Floor,

Nesco IT Park, Western Express Highway,

NESCO, Goregaon, Mumbai - 400063

In case the complaint is not resolved within the given time or if you are not satisfied with the solution provided through above channel, you may approach the following :

Level 2 Escalation: Ms. Darpana Nagaonkar

 Grievance Officer  

Email: groindia@vwfs.com

      Tel. No.: +91- 022-48963469

You will receive response within 3 working days. Please quote the reference of your earlier communication in this regard.

In case the complaint is not resolved within the given time or you are not satisfied with the solution provided through above channel, you may approach the following :

Level 3 Escalation : Mr. Urjit Mokashi

  Head of customer Support, Nodal Officer 

 Email: nodalofficer@vwfs.com   

   Tel. No.: +91-022-48963468

(between 11:00 am and 04:00 pm, from Monday to Friday except on public holidays)

You will receive response within 5 working days. Please quote the reference of your earlier communication in this regard.

In case the complaint is not resolved within the given time or if you are not satisfied with the solution provided through above channel, you may approach the following :

Level 4 Escalation: Managing Director

   Managing Director 

            Email: grievanceoffice@vwfs.com

You will receive response within 2 working days. Please quote the reference of your earlier communication in this regard.

If you are still not satisfied with the resolution provided through various channels as stated above or if the complaint is not redressed within a period of one month, you may appeal to Officer-in-Charge of RBI under whose jurisdiction the Registered Office of the Volkswagen Finance Pvt Ltd falls.

The details are as follows:-

The Reserve Bank of India,

Department of Non-Banking Supervision,

Centre I, World Trade Centre,

Mumbai- 400005

Phone : 022 2188482

Email id: dnbsmro@rbi.org.in

We value your opinions and hope to serve you better.