At Volkswagen Finance Private Limited we are committed to helping you meet all your Car financing needs to the best of our ability. Nothing is more important to us, than to ensure that valued customers like you are completely satisfied with our service.
Please voice your queries, feedback or complaints about our products or services through any of the below options.
1. Call our Customer Service Helpline on +91-022-39521005
(Customer Care number functions from 11:00 A.M. to 04:00 P.M. from Monday to Friday excluding Public Holidays.)
2. Email us at: Customerfirst.India@vwfs.com
3. Write to us at the below mentioned address:
Volkswagen Finance Pvt Ltd 3rd Floor,
A- Wing, Silver Utopia,
Cardinal Gracious Road,
Chakala, Andheri East,
Mumbai - 400099
In case the complaint is not resolved within the given time or if you are not satisfied with the solution provided through above channel, you may approach the following :
Level 2 Escalation: Ms. Darpana Nagaonkar
Grievance Redressal Officeer
Email: groindia@vwfs.com
Tel. No.: +91-22-39521532
You will receive response within 3 working days. Please quote the reference of your earlier communication in this regard.
In case the complaint is not resolved within the given time or you are not satisfied with the solution provided through above channel, you may approach the following :
Level 3 Escalation : Mr. Urjit Mokashi
Head of Customer and Business Support/ Nodal Officer
Email: nodalofficer@vwfs.com
Tel. No.: +91-22-39521220
(between 11:00 am and 04:00 pm, from Monday to Friday except on public holidays)
You will receive response within 5 working days. Please quote the reference of your earlier communication in this regard.
In case the complaint is not resolved within the given time or if you are not satisfied with the solution provided through above channel, you may approach the following :
Level 4 Escalation: Managing Director
Managing Director
Email: grievanceoffice@vwfs.com
You will receive response within 2 working days. Please quote the reference of your earlier communication in this regard.
If you are still not satisfied with the resolution provided through various channels as stated above or if the complaint is not redressed within a period of one month, you may appeal to Officer-in-Charge of RBI under whose jurisdiction the Registered Office of the Volkswagen Finance Pvt Ltd falls.
The details are as follows:-
The Reserve Bank of India,
Department of Non-Banking Supervision,
Centre I, World Trade Centre,
Mumbai- 400005
Phone : 022 2188482
Email id: dnbsmro@rbi.org.in
We value your opinions and hope to serve you better.
The Government of India has announced the Scheme for grant of ex-gratia payment of difference between compound interest and simple interest for six months to borrowers in specified loan accounts (1.3.2020 to 31.8.2020).
In case of any queries /complaint related to benefits of ex-gratia payment scheme, you may write to email ID: groindia@vwfs.com
You can also refer the belwo mentioned FAQ’s with reference to ex-gratia payment scheme.
